Testimonials
The following are just some of the comments made by our customers.
"...some performance improvements since implementing a Quality Management System:
Annual savings on direct external audit costs;
Reduced total staff audit time (internal & external) by 50%;
Significant savings each month through an aggressive cost savings program;
Purchasing reports improved process reduced time spent on supplier modification by 17 hours per month;
Safety reports a 57% reduction in injuries;
Safety reports quality processes and procedures have reduced staff hours by 50%;
Logistics operation reported that improved quality processes created savings;
Conference Center reports 63% improvement on revenue collection time;
Center for Children saw a tuition significant collection increases;
Food Program reports reduction of 80 hours per month of staff time due to implementation of quality processes;
Quality has driven major organizational improvement to the Human Resources department.
Focus: Hope
"... Communication during the opening and closing meeting was professional, intellectual, and comfortable. The presentation was clear, thorough, and complete. Could not be better!..."
"... The Auditors were thoroughly familiar with Automotive Assembly documentation, effectively adjusted themselves to our local document system and conducted a thorough and effective review..."
"... The office team is always courteous and helpful. The audit team is outstanding. Their exceptional professionalism and outstanding personalities helped all those audited relax and perform to their best ability..."
David Casmay, Government Regulations Coordinator, Ford Edison Assembly Plant
"... very good. Detailed, thorough, audit..."
"... professional and courteous. Very clear in what is expected or needed..."
"... very knowledgeable..."
Don Page, Visteon Nashville Glass
"... The audit team was very professional and were able to put people at ease during the interview process. We identified areas of opportunity and went through a pre-assessment findings process for the new standard..."
Sandra Ouellette, QS 9000 Coordinator, Ford Windsor Engine Plant
"... The auditor was very knowledgeable and professional. His skills allowed him to dig deep into the process to find evidence..."
"... excellent feedback..."
"... The audit process included operator interviews which helped to drive understanding and commitment to the grass roots level of the organization..."
William E. Mattie, Quality Control Manager, Ford Oakville Assembly Plant
"... Your auditors are your strengths. Job well done!..."
Bob Gennamore, Ford Buffalo Stamping
"... The auditors discussed issues and findings in detail so that everyone could understand..."
"... The focus was on the elements of the standard and not on auditor beliefs..."
"... [The auditors] did an outstanding job. They made the employees feel comfortable during the interviews and followed up on paperwork from beginning to end. It would be a pleasure to have them back again next year to re-audit..."
John Nowak, Environmental Engineer, Ford Michigan Truck
"...Honda had always had a viewpoint that we want to make as good a quality management system as we can. And as such we decided to use VCA..."
Andre Villeneuve, Honda of Canada Manufacturing
